LBO - FAQ
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FAQ

We are Last Best Offer. Our story starts with two guys frustrated they missed a recent flash sale on The Witcher 3, not willing to pay full price, not willing to buy from a gray market site, and not thrilled about waiting for the next sale.

This frustration led us to create Last Best Offer, a site with a revolutionary pricing model that allows consumers and game creators to haggle for a fair price for indie games 7 days a week, 365 days a year.

We know the site is a bit different than what you’re probably used to, so we have assembled some of our most frequently asked questions to help you on your journey to better deals!

How does LBO Work?

At Last Best Offer users can haggle for any title in the store. When you make an offer, your offer is instantly sent to the LBO's proprietary Fair Price Algorithm. The algorithm then uses a wide range of data, as well as input from the publisher, to accept or counter your offer. One thing we want to note however is that individual users are never targeted with different prices based on their indivudual data. All offers are evaluated equally.

If I want the cheapest price, should I just offer $.01?

No! An offer of $.01 will always be rejected, resulting in a counter offer. While still a great deal, the counter is actually slightly higher than what other users have payed for the same title.

Our goal at Last Best Offer is for users to give us their honest opinion about what games are worth, that helps us find a fair price for all. When you offer $.01 and accept a counter of $5.00, we know that you would be willing to pay at least $5.00, but probably more. To compensate, our system pushes the counter offer upward, making games more expensive for everyone else. Lame.

Finally, offering $.01 goes against the spirit of what we’re trying to accomplish! At Last Best Offer our goal is to provide users with a great deal on the games they want today, while also making sure the indie developers we love are supported. By offering $.01 for someone’s vision they spent countless hours working on, well, that's just not very nice.

Why am I “locked in” at my offered price for 24 hours?

As the name of our site suggests, the price offered by you, or countered by the Publisher represents each side's Last Best Offer. You get one chance to make a deal, and the publisher gets one chance to make a sale. If you're not happy with your price you can always come back and try again in 24 hours. But remember, prices on Last Best Offer fluctuate based on user demand. The price may go up or down, depending on how other users interact with this title!

Where does LBO get their keys?

From the very beginning, our goal at Last Best Offer has been to do things the right way, not the easy way. In this case, that means getting keys exclusively from indie publishers and indie devs, no 3rd party marketplaces, no gray markets. When you make a purchase on Last Best Offer, rest assured the vast majority of revenue is going to indie game makers.

In the short term that may mean a smaller catalog of games than folks who employ questionable methods of acquiring keys, but in the long term we believe it means establishing a deeper trust with our partners and customers.

How does LBO process payments?

LBO processes payment via Stripe and Paypal. Rest assured that your sensitive information is protected and secure. No payment data ever touches our servers.

What is your refund policy?

When you make a purchase on LBO a key for the game you purchased is sent directly to your inbox. We have no way of knowing if that key has been used and no way to prevent you from using that key in the future.

For that reason, all sales on LBO are final.

However, we’re reasonable dudes. Send us an email at support@lbostore.com explaining the situation and we’ll see what we can do.